Refund policy

RETURNS

Our policy on returns are: 

• Our policy lasts 14 days. If 14 days have gone by since your order was placed unfortunately we can’t offer you a refund or exchange. 
• Larger items may not be subject to return at all 
• Your item must be unused and in the same condition that you received it and also in the same packaging 
• For returning your return, we require a receipt of proof of purchase
• There are certain situations where only partial refunds are granted
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Our policy on rentals are:

• Any adjustments made up to 15 days before your rental start date will result in a refund in the form of your original payment. ‍
• Any adjustments made 14 days or fewer than your rental start date will result in a charge to your credit card for 2 months of rental fees. ‍
• All our works have a minimum 3-month rental period. Any adjustments made after your rental start date and before the end of the 3-month minimum rental period will result in a charge to your credit card for 2 months of rental fees. This policy applies to adjustments such as: 1. Removal of artworks. 2. Change of artworks. 3. ​Order cancellation. For more details, please refer to our Terms of Service.

RETURN SHIPPING

To return your product:

• You should inform us via email prior to sending your product
• You should mail your product to: Berg en Daal 9a, 2215TK Voorhout 
• You will be responsible for paying for your own shipping costs for returning your item
• Shipping costs are non refundable. If you receive a refund, the cost of shipping will be deducted from your refund
• Depending on where you live, the time it may take for your exchanged product tot reach you, may vary 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be replied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that is your responsibility to monitor changes to our site. 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.These products or services may have limited quantities and are subject to return or exchange only according to our return policy.  
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We can not guarantee that your computer monitor’s display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or services to any person or jurisdiction. We may exercise this right on a case by case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any eros in the service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/ or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 
You agree to provide current, complete and accurate purchase and account information. For all purchases made at our store. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Important note about the vintage curated items

• For vintage products, the product described as accurately as possible, but the buyer must be aware that the item is a used an bought as used
• all the vintage items are imperfect 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 business days.

SALE ITEMS 

Only regular items may be refunded. Unfortunately sale items cannot be refunded. 

EXCHANGES

We only replace items if they are defective or damaged